Shipping

Our shipping options and costs vary, and are calculated at checkout.

We ship Monday through Friday. We make every effort to ensure a rapid turnaround but please note that as a small company orders can sometimes take a day or two to be dispatched. Please reach out to us here with any special delivery requests.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place. This includes the box, all protective packaging, any accessories and dust bags. 

When trying shoes on, please stand on a carpeted surface to protect the soles. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.

To request a return, you can contact us here.

When your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted or refunded.

Need to exchange for a different size or color?

We can exchange your purchase for an alternative size or color, subject to availability. We encourage you to reach out to us here if you have any fit or other product queries so we can help you troubleshoot.

If you would like to exchange for a different style, please return the item you have, and once the return is accepted, make a separate purchase for the new item. The refund for the initial purchase will be made as below.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, less the cost of return shipping. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us here.